Student Support Resources

Student Virtual Support Resource Page

We know adjusting to different class modalities can be challenging. We are here for you.

NVCC is offering online and on-campus classes. Below are resources and support for online classes as well as virtual supports for all students.  Where noted, some offices are offering in-person support by appointment.  

Students in credit classes should regularly check their NVCC email and Blackboard for communication from their professors. 


Click on the listing to get information on:



Taking Classes Online

You should receive e-mails and announcements from your professors that let you know how they will be using Blackboard and possibly other technology to teach your classes. Remember, we want you to succeed! So please reach out to your professor if you need any support. Please log into Blackboard as soon as possible to prepare for online learning. Instructions for logging into Blackboard can be found here and check out these FAQ's about online learning, including links to Blackboard training.

How to contact tech support when having difficulties online:

  • Blackboard help desk- 24/7 help for students with Blackboard by calling 860-723-0221. Afternoons and nights may have longer wait times as less staff is available.
  • The CSCU online helpdesk has multiple resources for you including how to reset your password, an online chat or phone support 860-723-0221
  • A service ticket can be submitted to the NV Service desk by emailing them: NV-ServiceDesk@nv.edu (please note:  you need to send this through your student email)
  • Contact Distance Learning staff if you need more help: Carrie Horvath at chorvath@nv.edu or Lew Boyce at Lboyce@nv.edu

Any questions about course content (deadlines, homework/quiz/assignment questions, etc.) should go directly to your professor. Search for individual faculty and staff contacts in our employee directory or in Blackboard. Please note that email will be the quickest and most efficient way to reach people at this time.

Do you need a reliable device or internet connection to take online classes?  
For consideration to borrow a laptop or hotspot for online classes summer classes please fill out this form.  For information about the laptop/hotspot program please email library@nv.edu

Free student-use software downloads

  • Office 365: Every active student can install a copy of Microsoft Office 365 suite (word,excel, powerpoint, etc) on up to five (5) personal computers. You will need to sign into office.com with your NetID. Instructions to access Office 365
  • Creative Cloud: Adobe has provided temporary at-home access to Creative Cloud suite to students impacted by COVID-19, so that you can continue working remotely. Instructions to download Creative Cloud

Technical support:

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Tutoring Services

Our goal at the ACE is to continue to provide the greatest possible flexibility to our students and support you in completing your assignments so you can successfully advance in your academic program. We are offering online tutoring and support at this time. ACE tutors are trained and prepared to help you! 


To request a tutoring session, click here
ACE Online Tutoring 

Summer online tutoring hours are:

VIEW EACH SUBJECT'S SPECIFIC SCHEDULE

    • Monday: 12 pm - 4 pm
    • Tuesday: 12 pm - 4 pm (Math 12 pm - 7 pm)
    • Wednesday: 12 pm - 4 pm
    • Thursday: 12 pm - 5 pm (Math 12 pm - 7 pm)

Our tutoring team is working virtually to assist you via the link above.  You may also reach out to them by email at: Rob Sheftel, RSheftel@nv.edu and Aimee Tiu-Wu, ATiu-Wu@nv.edu

Nursing student tutor: Ashley Morin, amori0030@mail.ct.edu

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Library Services

Library staff is available to chat online or text (203) 951-8189 during the following hours: 

Summer hours run from June 1 - August 25: 

  • Mondays 10 am to 2 pm
  • Tuesdays 10 am to 4 pm
  • Wednesdays 9 am to 4 pm
  • Thursdays 9 am to 5 pm
  • Fridays 9 am to 11 am

Live chat and texting are also available. Please visit the library web page for chat hours and holiday hours.

The library will be open to NVCC students only for computer use by reservation.  Only L523 will be open; L410, the stacks, and study spaces will not be accessible until further notice.  If you would like to borrow an item from the library, please request it through the library catalog or send an email to library@nv.edu.

The Danbury campus librarian will be available on Mondays through Friday from 8:00 AM to 5:00 PM.  Please contact Ivelisse Maldonado for assistance, or schedule a remote reference appointment.  

Visit the Library home page to:

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Need to meet with an academic advisor?

Make an Advising Appointment

Continuing and Readmit students can make an appointment to meet with a CAPSS Advisor today! 

Live Virtual Support, WebEx Meeting Rooms

For immediate support, please join our WebEx Meeting Rooms! We are live every weekday and are happy to assist you! In this open forum we can answer general academic and advising questions, connect you to counselors, advisors, disability services, testing and transfer information. Please click on the buttons below to meet with someone in real time.


Current students may also reach out to their assigned academic advisor (usually, your program coordinator). You may find your assigned advisor by logging into myCommNet and accessing “DegreeWorks”Watch the video below for complete instructions!

Search for individual faculty and staff email addresses in our employee directory.

Current Students - Need help on how to register online?

View step-by-step instructions on how to register


Important Information on the Pass/Fail Option:

Pass/Fail Option: As a Connecticut Community College student, you have the option to convert any of the grades you earn in any or all of your courses completed during the fall 2020, winter 2020 or spring 2021 semester to Pass (Credit) / Fail (No Credit) grading so that the courses do not affect your GPA. We highly recommend speaking with your advisor or Financial Aid prior to making any changes. You can apply for this option for spring 2021 courses between May 25 and June 8 for any course completed during the spring 2021 semester. Instructions for applying for this option can be found here: https://www.ct.edu/academics/convert

Watch this informative video here:


How to Find Your Advisor

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Career Counseling Resources

Looking for work?  Did you know new job listings are regulary added to the College Central job board?  

The Center for Job Placement and College Opportunities has numerous online resources to assist you on your career search, including the online job board College Central.

Our Center for Job Placement and College Opportunities staff is working virtually and can assist you including reviewing your resume! 
You may reach out to them at cjpco@nv.edu.

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Enrollment Services

Admissions:

Our Admissions team is working virtually and is ready to assist you. 

Please use the following links to speak live with an Admissions Representative:

  • Monday, Thursday, and Friday 1:30 pm- 3:00 pm Join    NO live chat 5/24, 5/27, or 5/28
  • Tuesday from 12:30 pm-2:00 pm Join   You may also reach them by emailing nvcc@nv.edu.

You may apply to the college at nv.edu/apply

Join us for a virtual or on-campus information session and see all NVCC has to offer!

Our Admisions and Enrollment guide explains the steps to apply and register at NVCC.


Financial Aid/Veterans:

It's never too early to apply for Financial Aid!  
First step is to get your FSA ID
Then go to FAFSA.gov and fill out your application.
NVCC school code is: 006982

Need help with your FAFSA?  Join one of our virtual FAFSA workshops!

Our financial aid team is working virtually and is ready to answer your questions. 

Please use the following links to speak live with Financial Aid:

  • Mondays, 2:00pm - 4:00pm Join
  • Tuesday, 10:00am - 12:00pm Join (Help available in both English and Spanish)
  • Wednesdays, 9:00am - 10:00am  Join  and  1:30pm - 3:30pm Join (Help available in both English and Spanish)
  • Thursdays,  10:00am - 12:30 noon  Join

Or feel free to email them at NV-FinancialAid@nv.edu.



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Registering

The Office of the Registrar is working remotely and can be reached by email at records@nv.edu.

Search Courses & View Instructional Methods

Continuing student registration for Summer and Fall begins April 6!

Register on myCommNet

Not sure how to register online?  Watch this step-by-step video!

or follow the steps outlined below

  1. Login to myCommnet
  2. Access Banner Self-Service
  3. Click "Registration/Schedule"
  4. Select "Class Registration"
  5. Select the term for registration, then submit.
  6. Enter your CRNs and click "Submit Changes" or click on the "Class Search" button to find courses.
  7. Once you see "Web Registered," you are registered and payment must be initiated.
  8. Click "Billing/Payment" link at the top to initiate and follw the payment process.

Need help? 
Registration questions: Email the Office of Registrar at records@nv.edu . Please indicate if you are registering for Summer or Fall in subject link and be sure to include your first and last name and student ID in the email.
Technical issues: Click here for IT support or call 860-723-0221. 


Important Notices:


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Bursar's

Our Bursar's team is available virtually and on campus to answer your questions and assist with payments.
The Bursar's office is  located in Kinney Hall K508 and is open Monday - Friday, 8 am - 5pm.

Payments may be made online through mycommnet, in person or via the mail.  Please visit the Bursar's page for details.
Payment plans are also available and can be set up on mycommnet or at the Bursar's office.

You may reach Bursar's office by email at bursars@nv.edu or by calling 203-596-8625.


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Other Important Resources

We understand there is a lot going on and want to make you aware of the many resources available to help you through this stressful situation. 

Community Resource Hotline:


Danbury Community Resources

Nuvance Health:
To donate PPE call 203-739-7227 this is the foundation office. If you have volunteers that are retired nurses, individuals with clinical background and or volunteers to translate please call 203-460-0289

Norwest Regional Workforce Board 
Visit www.nrwib.org and click on jobseekers to visit employers currently looking to increase staff due to COVID-19.

Community Action Agency: 66 North Street

Salvation Army: 15 Foster street

Facebook Page It Takes a Village COVID-19 Danbury Outreach 
https://www.facebook.com/groups/142722763713100/ • KEY FOOD SAFETY MESSAGE: 

Since, it is believed that cooking can kill viruses, it is recommended that the high-risk population (especially under current circumstances) such as immunocompromised hosts and seniors, avoid the consumption of RAW produce. Source: https://blog.extension.uconn.edu/2020/03/26/food-safety-and-covid-19/

Access the Danbury Food Pantry Guide https://www.uwwesternct.org/danburyfoodcollaborative

Access the Mobile Food Pantry Schedule http://www.ctfoodbank.org 

COVID-19 Agency Needs in Northern Fairfield County https://uwwesternct.galaxydigital.com/blog/display/?blog_id=16618

Free Financial Coaching: Alice Save and Trust Financial Partners are collaborating to offer free financial coachin online or by phone.  For a free 30-minute session text Alice Saves to 646-349-5959.


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