Student Support Resources

Student Virtual Support Resource Page

We know the transition to online classes can be challenging.
We are here for you.

NVCC is offering online and on-campus classes. Below are resources and support for online classes as well as virtual supports for all students.  

Students in credit classes should regularly check their NVCC email and Blackboard for communication from their professors. 

Click on the listing to get information on:

Taking Classes Online

You should receive e-mails and announcements from your professors that let you know how they will be using Blackboard and possibly other technology to teach your classes. Remember, we want you to succeed! So please reach out to your professor if you need any support.  Please log into Blackboard as soon as possible to prepare for online learning. Instructions for logging into Blackboard can be found here and check out these FAQ's about online learning, including links to Blackboard training.

How to contact tech support to continue your studies online:

  • Blackboard help desk- 24/7 help for students with Blackboard by calling 860-723-0221. Afternoons and nights may have longer wait times as less staff is available.
  • The CSCU online helpdesk has multiple resources for you including an online chat or phone support 860-723-0221
  • A service ticket can be submitted by sending an email to:  Note:This must be done from your college email. 
  • Contact Distance Learning staff if you need more help: Carrie Horvath at or Lew Boyce at

Any questions about course content (deadlines, homework/quiz/assignment questions, etc.) should go directly to your professor. Search for individual faculty and staff contacts in our employee directory or in Blackboard. Please note that email will be the quickest and most efficient way to reach people at this time.

Do you need a reliable device or internet connection to take online classes?  
For consideration to borrow a laptop or hotspot for online classes please fill out this form.  For information about the laptop/hotspot program please email

Free student-use software downloads

  • Office 365: Every active student can install a copy of Microsoft Office 365 suite (word,excel, powerpoint, etc) on up to five (5) personal computers. You will need to sign into with your NetID. Instructions to access Office 365
  • Creative Cloud: Adobe has provided temporary at-home access to Creative Cloud suite to students impacted by COVID-19, so that you can continue working remotely. Instructions to download Creative Cloud

Other technical support:

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Tutoring Services

Our goal at the ACE is to continue to provide the greatest possible flexibility to our students and support you in completing your assignments so you can successfully advance in your academic program. We are offering online tutoring and support at this time. ACE tutors are trained and prepared to help you! 

To request a tutoring session, click here
ACE Online Tutoring 

Fall online tutoring hours are:

  • Monday through Thursday, 9 am - 6 pm
  • Friday: 9 am - 4pm 
  • Saturday and Sunday: 12 pm - 3:30 pm

INTRODUCING! TECHTIME@ACE a new series to empower and educate students on how to use the required platforms at NVCC.

TECHTIME@ACE is an open format series offered three times per week.

  • Monday: 12-1 PM
  • Tuesday: 3-4   PM
  • Friday: 12-1 PM

Two Ways To Join a TECHTIME@ACE session:
1) Students can sign up using this link: ACE Online Tutoring.

2) Students can also join directly on the days and times of the event.

Our tutoring team is working virtually to assist you via the link above.  You may also reach out to them by email at: Rob Sheftel, and Aimee Tiu-Wu,

Nursing student tutor: Ashley Morin,

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Library Services

Library staff is available to chat online or text (203) 951-8189 during the following hours: 

Semester Hours begin August 26: Monday - Thursday: 8 AM - 8 PM | Friday: 8 AM - 4:30 PM |Saturday - Sunday: 10 AM - 2 PM
Please visit the library web page for holiday hours.

Effective Wednesday, August 26th, the library will be open to NVCC students only for computer use by reservation.  Only L523 will be open; L410, the stacks, and study spaces will not be accessible until further notice.  If you would like to borrow an item from the library, please request it through the library catalog or send an email to

The Danbury campus librarian will be available on Mondays and Tuesdays from 10:00 AM to 2:00 PM.  Please contact Ivelisse Maldonado for assistance, or schedule a remote reference appointment.  

Visit the Library home page to:

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Need to meet with an academic advisor?

The Center for Academic Planning and Student Success (CAPSS) welcomes you to Live Support for NVCC Students.   In this open forum we can answer general academic and advising questions, connect you to counselors, advisors, disability services, testing and transfer information.  Please click on the link below to meet with someone in real time.  If you’re trying to access this site outside the times listed below please email us at with your questions and contact information. If you do not have access to email , the department is checking voicemail each day.  Please call 203-575-8025 and an advisor will get back to you as soon as possible. 

Monday: 4 pm - 6 pm  Join
Tuesday: 9 am - 12 pm  Join or 4 pm - 6 pm  Join
Wednesday:  4 pm - 6 pm  Join
Thursday: 9 am - 11 am  Join 
Friday: 10 am-1 pm Join

Current students may also reach out to their assigned academic advisor (usually, your program coordinator). You may find your assigned advisor by logging into myCommNet and accessing “DegreeWorks”Watch the video below for complete instructions!

Search for individual faculty and staff email addresses in our employee directory.

Current Students - Need help on how to register online?

View step-by-step instructions on how to register

How to Find Your Advisor

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Career Counseling Resources

Looking for work?  Did you know new job listings are regulary added to the College Central job board?  

The Center for Job Placement and College Opportunities has numerous online resources to assist you on your career search, including the online job board College Central.

Our Center for Job Placement and College Opportunities staff is working virtually and can assist you including reviewing your resume! 
You may reach out to them at

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Enrollment Services


Our Admissions team is working virtually and is ready to assist you. 

Please use the following links to speak live with an Admissions Representative:

  • Monday, Wednesday, and Fridays 1:00 pm- 3 pm Join

You may also reach them by emailing
You may apply to the college at

Join us for a virtual information session and see all NVCC has to offer!

Our fall 2020 Admissions and Enrollment guide explains the steps to apply and register at NVCC.

Financial Aid/Veterans:

It's never too early to apply for Financial Aid!  
First step is to get your FSA ID
Then go to and fill out your application.
NVCC school code is: 006982

Our financial aid team is working virtually and is ready to answer your questions. 
Please use the following links to speak live with Financial Aid:

  • Mondays, 2:00pm - 4:00pm Join
  • Tuesday, 10:00am - 12:00pm Join (help available in both English and Spanish)
  • Wednesdays, 9:00am - 10:00am  Join 1:30pm - 3:30pm Join  (help available in both English and Spanish)
  • Thursdays,  10:00am - 12:30 noon  Join

Or feel free to email them at

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The Office of the Registrar is working remotely and can be reached by email at

Search Courses & View Instructional Methods for Spring 2021

Spring 2021 registration opens for current students on 10/20.  

Register on myCommNet

Not sure how to register online?  Watch this step-by-step video!

or follow the steps outlined below

  1. Login to myCommnet
  2. Access Banner Self-Service
  3. Click "Registration/Schedule"
  4. Select "Class Registration"
  5. Select the term for registration, then submit.
  6. Enter your CRNs and click "Submit Changes" or click on the "Class Search" button to find courses.
  7. Once you see "Web Registered," you are registered and payment must be initiated.
  8. Click "Billing/Payment" link at the top to initiate and follw the payment process.

Need help? 
Registration questions: Email the Office of Registrar at . Please indicate if you are registering for Summer or Fall in subject link and be sure to include your first and last name and student ID in the email.
Technical issues: Click here for IT support or call 860-723-0221. 


Our Bursar's team is available virtually and are here to answer your questions about payments. The Bursar's office is open on campus, Kinney Hall K508, if a payment needs to be made in person.

You may reach them by email at

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Other Important Resources

We understand there is a lot going on and want to make you aware of the many resources available to help you through this stressful situation. 

Community Resource Hotline:

Danbury Community Resources

Nuvance Health:
To donate PPE call 203-739-7227 this is the foundation office. If you have volunteers that are retired nurses, individuals with clinical background and or volunteers to translate please call 203-460-0289

Norwest Regional Workforce Board 
Visit and click on jobseekers to visit employers currently looking to increase staff due to COVID-19.

Community Action Agency: 66 North Street

Salvation Army: 15 Foster street

Facebook Page It Takes a Village COVID-19 Danbury Outreach • KEY FOOD SAFETY MESSAGE: 

Since, it is believed that cooking can kill viruses, it is recommended that the high-risk population (especially under current circumstances) such as immunocompromised hosts and seniors, avoid the consumption of RAW produce. Source:

Access the Danbury Food Pantry Guide

Access the Mobile Food Pantry Schedule 

COVID-19 Agency Needs in Northern Fairfield County

Free Financial Coaching: Alice Save and Trust Financial Partners are collaborating to offer free financial coachin online or by phone.  For a free 30-minute session text Alice Saves to 646-349-5959.

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